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Position
Team Leader – Quality Assurance
Location
Gurugram
Department
India Research
Job Description
- Lead and manage a team of QC auditors to ensure adherence to quality standards and productivity targets
- Oversee quality checks across CAPI, CATI, and Qualitative and Quantitative research processes
- Review client requirements and ensure QC checkpoints are effectively implemented
- Monitor daily workflow, allocate tasks, and prioritize deliverables to meet timelines
- Conduct and supervise tele back-checks, including script design and execution
- Review Client QCRs and provide detailed feedback, including rebuttals, where required
- Drive continuous improvement by identifying gaps and implementing corrective actions
- Provide regular reports, insights, and updates to internal stakeholders and clients
- Act as a point of contact for clients and fieldwork partners regarding quality-related matters
- Ensure timely communication and coordination via email and other channels
- Train and mentor QC team members on questionnaires, QC parameters, and key processes
- Conduct refresher training sessions to enhance team capability and performance
- Ensure timely feedback is shared with freelancers in the presence of PM POC
Skills Required
- Strong understanding of market research methodologies and processes
- Strong communication skills
- Expertise in QC techniques, and quality norms
- Proficiency in MS Office (Excel, Word, PowerPoint)
- Excellent team management and leadership skills
- Strong analytical and problem-solving abilities
- Solution-oriented and adaptable to change
- Effective workload management and prioritization skills
- High level of attention to detail and process orientation
- Self-driven with a proactive approach
Qualifications and Experience
- Graduate in any discipline with 4 to 5 years of total experience
- 3+ years of relevant experience in Market Research quality control/assurance
- Experience in managing QC teams and handling client deliverables
- Hands-on experience with CAPI, CATI, and qualitative research QC processes preferred
Location
Gurugram
Shift Timings
India Shift
Position
Executive – Language & Communication
Location
Gurugram
Department
Training
Job Description
- Monitor live/recorded operational calls of Research Associates for language assessment and guidance
- Identify opportunities for improvement in –
o Accent neutralization
o Pronunciation
o Grammar
o Telephone etiquette/call hygiene
o Voice modulation, clarity, pace
o Active listening/selective listening
o Overall fluency - Provide constructive feedback on the areas of improvement to the associates on their spoken English based on the areas derived from the recordings
- Share best practices from other call recordings and own experience for effective learning
- Prepare, maintain, and circulate monitoring reports regularly
- Evaluate Research Associates on overall behaviour, including attendance and punctuality for feedback sessions
Skills Required
- Excellent command over spoken and written English with a strong grasp of intermediate grammar (clear understanding of English pronunciation, phonetics and common grammar errors)
- Ability to identify and correct regional accent influence
- Ability to share feedback in a non-judgemental and supportive manner
- Strong interpersonal skills; able to connect effectively within the team and other teams as well
- Problem-solving aptitude; able to handle unexpected issues quickly and efficiently
- Ability to work professionally both in a team and independently to ensure timely completion of tasks
Qualifications and Experience
- Post-graduate freshers with strong communication skills are encouraged to apply
- Graduate/Post-Graduate candidates in any stream with minimum 6 months of experience in language coaching, communication monitoring, or quality evaluation roles may apply
- Educational background in English, Communications, Linguistics, or related fields will be preferred
- Prior experience in corporate training, soft skills development, or professional development programs is a plus
Location
Gurugram
Shift Timings
Rotational Shifts
Position
Associate – Primary Research
Location
Gurugram
Department
Operations
Job Description
- Conduct telephonic interviews with respondents including C-level executives, Directors, and Manager level professionals, as per project requirements
- Ensure adherence to survey scripts, skip logic, and quality guidelines
- Meet daily and project-level interview targets
- Handle respondent queries professionally and maintain call etiquette
- Record responses accurately and in real time during interviews
- Collect data related to customer demographics, preferences, and needs
Skills Required
- Proficiency in the English language, both spoken and written
- Clear voice, neutral accent, and strong listening skills
- Strong interpersonal and communication skills
- Ability to build rapport with senior-level respondents
- Highly energetic, self-motivated, and target-driven approach
- Ability to work in rotational shifts
Qualifications and Experience
- Postgraduate freshers from any discipline with a keen interest in primary research are encouraged to apply
- Graduate or Postgraduate candidates with a minimum of 6 months of work experience in any field may also apply
- Candidates with prior experience in telephonic interviewing, primary research, or data collection will be preferred
- Exposure to market research tools, sampling techniques, or CRM systems will be an added advantage
Location
Gurugram
Shift Timings
Rotational Shifts
Position
Associate - Secondary Research
Location
Gurugram
Department
Operations
Job Description
- Conduct comprehensive secondary research using public, proprietary, and paid databases, in line with assigned project requirements
- Gather and analyze data related to markets, industries, companies, and trends
- Conduct telephonic interviews with respondents including C-level executives, Directors, and Manager-level professionals, when required
- Compile, record, and organize data obtained from secondary research and interviews
- Identify and extract research samples using tools such as Hoovers, OneSource, and similar databases
- Validate data to ensure accuracy, consistency, and alignment with research objectives
Skills Required
- Strong desk research and analytical skills with attention to detail
- Ability to synthesize large volumes of information into structured outputs
- Proficiency in the English language, both spoken and written
- Highly energetic and self-motivated with strong ownership of tasks
- Ability to work effectively in a team-oriented research environment
Qualifications and Experience
- Graduate or Postgraduate candidates with a minimum of 6 months of Market Research experience may apply
- Familiarity with research databases, company profiling tools, and public data sources is preferred
- Basic exposure to primary research or telephonic interviewing will be an added advantage
Location
Gurugram
Shift Timings
Rotational Shifts
Position
Assistant Manager – India Sales
Location
Gurugram
Department
India Research
Job Description
- Own end-to-end sales for India market research services, from lead generation to deal closure
- Drive aggressive quarterly and annual revenue targets for the domestic market
- Identify, engage, and influence key decision-makers across organizations
- Acquire new clients and aggressively expand revenue from existing accounts
- Qualify leads, assess opportunity fit, and convert prospects into active clients
- Lead client discussions, negotiations, and commercial closures
- Coordinate with internal research and operations teams to ensure feasibility and delivery alignment
- Maintain a strong sales pipeline, forecasts, and MIS tracking
- Drive timely invoicing, collections follow-ups, and revenue realization
- Travel for client meetings, pitches, and business development initiatives, as required
Skills Required
- Proven ability to close deals and consistently achieves sales targets
- Excellent communication, negotiation, and stakeholder management skills
- High resilience, persistence, and objection-handling capability
- Strategic thinking combined with execution focus
- Strong planning, MIS, and pipeline management skills
- Self-driven, competitive, and performance-oriented mindset
- Ability to manage client communication and coordinate with internal research and fieldwork teams across the project lifecycle
Qualifications and Experience
- Bachelor’s degree or MBA/PGDM with 3–5 years of experience in business development within Market Research / India Research services
- Proficient in leveraging market research approaches, including B2B, CATI, CAWI, IDIs, FGDs, and secondary research, to drive business opportunities
- Experience in scoping client requirements and supporting India-specific proposals, costing, and feasibility
Location
Gurugram
Shift Timings
Indian Shift
Position
Executive – Business Development
Location
Gurugram
Department
India Research
Job Description
- Drive end-to-end sales and revenue generation
- Achieve quarterly and annual revenue targets within the domestic market
- Identify key decision-makers and understand prospect requirements, challenges, and opportunities
- Evaluate and qualify leads to assess fit for offered services
- Acquire new client accounts and maintain strong relationships with existing clients
- Support client discussions, proposals, and bidding processes
- Track sales pipeline and report progress against targets
Skills Required
- Strong written and verbal communication skills, with a willingness to interact with clients
- Ability to handle objections, negotiate, and demonstrate persistence
- Self-motivated with strong time management and organizational skills
- Ability to support lead generation, and initial client outreach activities
- Willingness to learn, take ownership of tasks, and work in a fast-paced, target-oriented environment
- Strong attention to detail and ability to coordinate with internal teams for timely follow-ups
Qualifications and Experience
- Bachelor’s degree in Business Administration, Marketing, Economics, or a related field with 1–2 years of experience in business development within Market Research (MR) industry
- Good understanding of business development approaches
- Understanding of market research methodologies, research approaches, and client bidding processes
- Experience in Domestic and/or international sales (B2B/B2C) preferred
- Hands-on experience with MS Excel, PowerPoint, and professional email communication; familiarity with CRM tools is an advantage
Location
Gurugram
Shift Timings
India Shift
Position
Team Leader
Location
Gurugram
Department
Data Quality
Job Description
- Lead and oversee data processing and data quality execution to ensure accuracy, consistency, and reliability of all deliverables
- Analyze and interpret complex data sets to identify trends, optimize statistical efficiency, and generate insights to support business decision-making
- Supervise, mentor and support the Data Processing team to drive high performance, quality output and timely project delivery
- Manage multiple projects simultaneously, ensuring adherence to timelines, quality standards, and client requirements
- Collaborate with management and cross-functional teams to prioritize business needs and align data processing workflows accordingly
- Conduct regular quality checks, audits, and root cause analyses to identify data issues and implement preventive measures
- Provide training and guidance to team members on tools, methodologies, and quality standards
- Act as a key point of contact between stakeholders, ensuring clear communication and effective issue resolution
Skills Required
- Strong analytical and problem-solving skills with the ability to interpret complex datasets and derive actionable insights
- Proficiency in Advanced Microsoft Excel (data analysis, formulas, pivot tables, etc.)
- Ability to collect, organize, analyze, and interpret large volumes of data with a high level of accuracy and attention to detail
- Excellent time management and multitasking abilities, with the capability to manage multiple projects simultaneously
- High level of attention to detail and commitment to quality standards
- Ability to work independently as well as collaboratively in a team environment
Qualifications and Experience
- Bachelor’s degree in Statistics, Mathematics, Economics, Information Technology, Data Analytics, or a related field with minimum 3 years of experience in Advanced Excel and SPSS; experience with Quantum is preferred
- Experience with research data platforms is an added advantage
- Familiarity with Dimensions (Unicorn Base Professional) is beneficial
Location
Gurugram
Shift Timings
Rotational Shifts
Position
Assistant Manager
Location
Gurugram
Department
Human Resources
Job Description
- Lead end-to-end talent acquisition, including workforce planning, job posting, sourcing, interviewing and hiring while meeting business targets in collaboration with department heads
- Drive recruitment strategy and process improvements, including optimizing hiring workflows, tracking recruitment metrics, and enhancing overall hiring effectiveness
- Oversee the complete employee lifecycle: onboarding, confirmation, transfers, exits, and final settlements
- Ensure accurate HR operations, including HRIS management, payroll inputs, benefits administration, and leave & attendance tracking in coordination with Finance
- Support and manage performance management processes including appraisals, promotions, increments, and employee development planning
- Act as a strategic HR partner to business leaders, providing guidance on performance, engagement, and employee-related matters
- Foster a positive work environment through employee engagement initiatives, regular HR connects, skip-level meetings, and effective grievance handling
- Drive HR policy development and process excellence by reviewing, updating, and implementing policies, SOPs, and best practices, while supporting audits and compliance
- Manage HR analytics and reporting, including tracking headcount, attrition, performance metrics, and recruitment KPIs to support decision-making
- Lead and supervise the HR team, monitor performance, and drive continuous improvement across HR and recruitment processes
Skills Required
- Strong understanding of core HR functions including employee lifecycle management, HR operations, performance management, and employee relations
- Sound knowledge of HR policies, labor laws, and statutory compliances (PF, ESIC, gratuity, leave management, etc.)
- Excellent communication skills (written and verbal), with the ability to handle employee interactions and senior-level discussions
- Strong analytical and problem-solving skills with the ability to interpret HR data, track metrics, and support decision-making
- Proficiency in HRIS and MS Office tools, especially Excel for HR reporting and dashboards
- Strong organizational and time-management skills, with the ability to manage multiple priorities and meet deadlines
- High level of integrity, confidentiality, and professional judgment
Qualifications and Experience
- 5–8 years of experience in generalist HR roles within corporate or fast-paced environments; prior exposure to research or consulting organizations will be considered an added advantage
- MBA / PGDM in Human Resources or equivalent specialization (mandatory/preferred)
- Hands-on experience in HR operations, talent acquisition, employee relations, performance management, and policy implementation
- Prior exposure to managing HR processes independently and supporting business stakeholders
- Experience in handling audits, compliance requirements, and internal HR reporting will be an added advantage
Location
Gurugram
Shift Timings
UK Shift
Position
Sr. Research Associate
Location
Gurugram
Department
India Research
Job Description
- Conduct and support fieldwork activities, including moderation and observation, to ensure high quality data collection
- Moderate qualitative research sessions by effectively engaging respondents and driving meaningful participation
- Manage client communication through email and verbal interactions with clarity, professionalism, and responsiveness
- Develop a thorough understanding of client requirements, research objectives, and project briefs to ensure accurate execution
- Review and interpret discussion guides (questionnaires) provided by clients or internal research teams
- Travel across locations for client meetings, accompaniments, and on-ground research execution
- Collaborate closely with internal teams to ensure seamless planning and execution of research projects
Skills Required
- Strong understanding of market research methodologies, with a focus on qualitative research approaches
- Ability to align research execution with client expectations and broader business objectives
- Excellent verbal and written communication skills in English and Hindi are required
- Excellent interpersonal skills with a proven ability to build rapport with both respondents and clients
- Strong analytical thinking with high attention to detail
- High level of flexibility with a willingness to travel extensively within India for fieldwork and client engagements
Qualifications and Experience
- Graduate / Post-Graduate in any field with 2–3 years of experience in Market Research industry
- Strong understanding of market research methodologies, specifically Qualitative research techniques
- Exposure to automotive sector, including emerging trends, competitive landscape, and market strategies will be preferred
Location
Gurugram
Shift Timings
Indian Shift
Position
Research Associate
Location
Gurugram
Department
India Research
Job Description
- Conduct telephonic interviews with respondents including C-level executives, Directors, and Manager-level professionals, as per project requirements
- Ensure adherence to established processes, protocols, and documentation standards across all project stages
- Actively participate in briefing sessions, mock sessions, debriefs, along with overseeing interviewer performance and conducting quality checks
- Maintain internal project reports and dashboards
Skills Required
- Understanding of market research and research methodologies
- Knowledge of CATI processes and calling techniques
- Strong convincing and communication skills over calls
- Multi-lingual skills will be an added advantage however English reading and writing is must
- Proficiency in MS Office (Excel and Word)
- Ability to meet daily productivity targets and maintain QC standards
- Hands-on experience in CATI fieldwork and interviewin
- Working knowledge of CATI tools/platforms (Decipher, Confirmit, CCP, etc.)
- Ability to review survey programming links and ensure data accuracy
- Self-driven, energetic, and a team player
Qualifications and Experience
- Graduate / Post-Graduate in any field with 6 months to 1 year of experience
- Strong understanding of market research methodologies, with experience in CATI tools/platforms and Qualitative research techniques
- Prior experience as a CATI caller will be an added advantage
Location
Gurugram
Shift Timings
Indian Shift
Position
Associate
Location
Gurugram
Department
Business Research
Job Description
- Should be able to find relevant information from web reports, articles, websites, and research databases
- Proficient in conducting quantitative/qualitative/ in-depth interviews with senior industry professionals (such as CXOs or CXOs minus 1 or CXOs minus 2)
- Should be able to transcribe interview recordings into accurate verbatim (word-for-word)
- Able to articulate the information and provide data that makes sense to the project requirements
- Strong ability to write research reports – should be able to read between the lines and collect information
- Share updates on the daily progress with the project manager and other internal stakeholders
- Should have a basic level of understanding for drafting a discussion guide from keywords/business problems shared by the client, and should be able to drive insights from the interviews
Skills Required
- Proficiency in the English language, both spoken and written
- Strong secondary research capabilities with high proficiency in web-based research
- Strong inclination toward business writing, market research, and developing business research papers or articles
- Good understanding of businesses, industries, and global economic trends
- Knowledge of market estimation, sizing and forecasting methodologies
- Ability to work in a fast-paced, deadline-driven research environment
Qualifications and Experience
- Post-graduate freshers with relevant academic projects or internships in business or market research, are encouraged to apply
- Graduates/Post-graduates with minimum 6 months of exposure to market research, business research, consulting, or analytics through internships, projects, or full-time roles
- Experience in handling secondary research deliverables and client-facing research reports
- Familiarity with research methodologies, data analysis, and structured report writing
- Proficiency in MS Excel, PowerPoint, and MS Word
Location
Gurugram
Shift Timings
Rotational Shifts
Position
Sr. Analyst
Location
Gurugram
Department
Data Quality
Job Description
- Perform advanced data validation, quality checks, and analysis to ensure the accuracy, consistency, and reliability of research data deliverables
- Analyze complex and large datasets to identify trends, patterns, inconsistencies, and data quality issues
- Execute and validate data outputs while ensuring adherence to defined quality standards and project timelines
- Conduct detailed data reviews and troubleshooting to identify and resolve data-related issues prior to final delivery
- Utilize Advanced Excel and SPSS for data analysis, validation, reporting, and quality assurance activities
- Collaborate closely with Survey Programming, Operations, and Data Processing teams to resolve data discrepancies and ensure smooth project execution
- Provide guidance and support to junior team members on data validation methodologies, tools, and quality standards
- Identify opportunities to improve data processing workflows and recommend process enhancements to increase efficiency, accuracy, and consistency
Skills Required
- Strong analytical and problem-solving skills with the ability to interpret complex datasets and identify data quality issues
- Proficiency in Advanced Microsoft Excel (data analysis, formulas, pivot tables, lookups, data validation, etc.)
- Strong working knowledge of SPSS for data analysis, validation, and reporting
- Ability to collect, organize, analyze, and interpret large volumes of information with a high degree of accuracy and attention to detail
- Strong communication and coordination skills with the ability to effectively collaborate with cross functional teams
- Excellent time management and multitasking abilities, with the capability to work on multiple assignments simultaneously
- High level of attention to detail and commitment to maintaining quality standards
- Ability to work independently while contributing effectively within a team environment
- Proactive approach towards problem-solving, process improvement, and continuous learning
Qualifications and Experience
- Bachelor’s degree in Statistics, Mathematics, Economics, Information Technology, Data Analytics, or a related field with minimum 3 years of experience in Advanced Excel and SPSS; experience with Quantum is preferred
- Experience with data processing tools or research data platforms will be an added advantage
- Familiarity with Dimensions (Unicorn Base Professional) is beneficial
Location
Gurugram
Shift Timings
Rotational Shifts
Position
Executive
Location
Gurugram
Department
Compliance
Job Description
- Assist in conducting internal audits and compliance reviews across business functions
- Evaluate internal controls, policies, and processes to identify gaps and improvement opportunities
- Document audit findings and track the closure of corrective actions
- Support the maintenance of the Information Security Management System (ISMS)
- Participate in ISO 27001 audits and monitor compliance with information security requirements
- Assist in identifying information security risks and implementing control improvements
- Support risk assessments related to operational, compliance, and information security areas
- Recommend process improvements to strengthen controls and operational efficiency
- Monitor and follow up on audit observations and action plans
- Prepare audit reports, compliance summaries, and MIS dashboards
- Maintain audit documentation and supporting evidence in line with audit standards
- Support management reviews by providing audit and compliance-related insights
Skills Required
- Good understanding of internal audit principles, compliance requirements, ISO frameworks, and information security audit practices
- Strong analytical and problem-solving skills with attention to detail and the ability to identify process gaps and compliance risks
- Effective verbal, written, and interpersonal communication skills with the ability to collaborate across functions.
- Proficiency in MS Excel for data analysis, reporting, and dashboard preparation, and audit tracking
- Working knowledge of MS PowerPoint for preparing audit presentations and management reports
- Ability to manage multiple assignments, maintain audit documentation, and adhere to established audit methodologies and compliance processes
- Strong organizational and time management skills with a proactive approach to problem-solving
Qualifications and Experience
- Bachelor’s degree in Commerce, Accounting, Finance, Business Administration, or any related field, with a minimum of 1 year of experience in Internal Audit, Compliance, Risk Management, Information Security, or related functions
- Postgraduate freshers possessing a valid ISO 27001 Internal Auditor Certification are also encouraged to apply
- ISO 27001 Internal Auditor Certification is mandatory
- Familiarity with risk assessment methodologies, internal control frameworks, and compliance monitoring processes
- Prior exposure to market research services, professional services, or consulting operations will be an added advantage
Location
Gurugram
Shift Timings
UK Shift
Position
Analyst
Location
Gurugram
Department
Voice Quality
Job Description
- Conduct regular call monitoring and evaluations to ensure adherence to defined quality standards, scripts, and compliance requirements
- Provide clear and constructive one-on-one feedback to employees to support performance improvement
- Participate in calibration sessions to maintain consistency and accuracy in quality evaluations
- Prepare and update quality scorecards, reports, and MIS on a regular basis
- Support coaching initiatives and follow-ups to track employee improvement post feedback
- Ensure alignment with SOPs, internal policies, and client guidelines during all evaluations
- Maintain proper documentation of evaluations, feedback, and quality findings
Skills Required
- Proficiency in the English language, both spoken and written
- Working knowledge of MS Excel for data tracking, reporting, and analysis
- Strong interpersonal skills with the ability to collaborate effectively within and across teams
- Problem-solving mindset with the ability to handle challenges and unexpected situations efficiently
- Ability to adapt quickly in a dynamic work environment and manage multiple priorities
- Strong team player with the ability to work independently while ensuring timely completion of tasks
- Attention to detail with a focus on accuracy and quality standards
Qualifications and Experience
- Post-graduate freshers with strong communication skills are encouraged to apply
- Graduate/Post-Graduate candidates in any stream with minimum 6 months of experience in a Quality Analyst/ Quality Assurance role, preferably in a voice-based process may apply
- Prior experience in call monitoring, quality evaluation, and performance feedback is required
- Certification or training in Quality Assurance, Customer Experience, or related areas will be an added advantage.
Location
Gurugram
Shift Timings
Rotational Shifts
Position
Desktop Support Engineer
Location
Gurugram
Department
Information Technology
Job Description
- Install, configure, and troubleshoot operating systems, including Windows 10/11
- Troubleshoot productivity suites, Microsoft 365, antivirus agents, and applications
- Provide hands-on and remote support for desktop/laptop hardware, printers, and software application issues
- Troubleshoot basic LAN, Wi-Fi, and port connectivity issues at the desk level; patch network switches
- Manage basic user access requests, password resets, and account unlock procedures within Active Directory (AD)
- Manage physical IT inventory, log system allocations, including serial numbers, hardware specifications, and system allocations
- Ensure all end-user devices remain compliant with security policies, including active antivirus software
Skills Required
- Strong troubleshooting and problem-solving skills
- Good understanding of desktop hardware, operating systems, and networking concepts
- Ability to manage multiple tasks and prioritize support requests effectively
- Attention to detail with a focus on documentation and compliance
- Proactive approach to learning and issue resolution
- Ability to work independently as well as collaboratively within a team environment.
Qualifications and Experience
- •Graduate or Postgraduate degree in Computer Science, Information Technology, or a related discipline
- 1–2 years of relevant experience in Desktop Support, IT Support, Technical Support, or a similar role
- Hands-on experience in hardware troubleshooting, operating system support, software installation, and basic network administration
- Practical exposure to Windows environments, Microsoft 365, and end-user device support
- Relevant certifications such as MCSA (Microsoft Certified Solutions Associate) or CCNA (Cisco Certified Network Associate) will be an added advantage
- Experience working in a corporate IT support environment will be preferred
Location
Gurugram
Shift Timings
Rotational Shifts
Join Us
To apply for the job opening, please send your resume and relevant details to careers@unimrkt.com.
Our HR team will review your application and contact you if your profile is shortlisted for the position.
Please note that due to the high volume of applications we receive, we may not be able to respond to every inquiry.
Thank you for your interest in joining Unimrkt — we look forward to the possibility of working together!
Disclaimer : Beware of Fraud
At Unimrkt, we ensure that our prospective candidates and employees are informed about potential fraudulent activities. It is important to note that we do not levy fees or require any form of payment for our recruitment and onboarding processes. These processes are entirely free of charge.
We urge you to exercise caution and verify the authenticity of emails by checking the email domain. Unimrkt email domain names are @unimrkt.com, @unimrkthealth.com, and @unimrktresponse.com. We do not send interview emails or offer letters through any other email domains like @gmail.com, @yahoo.com etc.
We take fraud seriously and have implemented measures to safeguard our candidates and employees against deception or scams. However, if you encounter any suspicious activity or receive any communication that appears suspicious or requests payment, please refrain from responding and promptly notify us at +91 124 424 5210.
Our commitment lies in providing a transparent and fair recruitment process, and we do not tolerate any form of fraud or unethical behavior.
